
We Have An Answer To
Your Question
Who can benefit from HQ Recovery services?
HQ Recovery is designed for everyone — from elite athletes looking to maximise performance and speed up recovery, to busy professionals and wellness seekers wanting to improve overall health, reduce stress, and move better.
How do I book a session?
You can book directly through our website using our easy online booking system. Choose your preferred service, date, and time — and you’re all set! Our team is also happy to assist if you’d prefer to book by phone or email.
How do session packages work?
Our flexible session packages allow you to purchase multiple sessions in advance at a discounted rate. Your session balance is updated automatically, and you’ll receive email and SMS notifications to keep you informed.
What should I bring to my session?
We recommend bringing comfortable workout or leisure clothing, and swimwear if using water-based services like Jacuzzi Therapy or cold plunge. We provide towels, water, and everything else you need.
How often should I use recovery services?
Frequency depends on your goals. Many athletes visit weekly or after heavy training blocks, while others enjoy sessions bi-weekly or monthly for general wellness. Our team can help tailor a schedule that suits your needs.
What is your cancellation or reschedule policy?
We ask that you reschedule or cancel at least 24 hours before your appointment to avoid losing a session from your package. You can do this easily through your confirmation email or by contacting us directly.
Can I combine services in one visit?
Absolutely! Many members enjoy combining treatments, such as a PT session followed by Jacuzzi or compression boots, for a complete recovery experience. Just let us know your preferences when booking.
Are your services safe for people with medical conditions?
Most services are safe for generally healthy individuals. However, if you have specific medical conditions (e.g., cardiovascular issues, recent surgeries, severe vascular disorders), please consult your doctor and discuss with our team before booking.
Can I bring a friend or book for a team?
Yes! We offer team and group session options. Whether it’s a team recovery day or a wellness catch-up with a friend, contact us directly to arrange a group booking.
Will I receive guidance during my session?
Definitely. Our friendly staff are always on hand to guide you, answer questions, and make sure you’re comfortable and getting the most out of your experience.
How long do sessions typically last?
Session lengths vary depending on the service — most range from 20 to 60 minutes. You’ll see exact durations when booking online or you can ask our team for recommendations.
How can I check my session balance?
After each visit, your updated session balance is sent to you via email and SMS. You can also contact us anytime if you’d like to confirm your remaining balance.
Ready to Experience HQ Recovery?
Now that your questions are answered, take the next step toward a stronger, more relaxed you.